FAQs

Appleton International Airport is fully accessible to people of all physical abilities. There are various airport services and resources available to assist our passengers and are listed below. If you have further questions about your flight, visit your airlines website. Please feel free to contact our airport for additional assistance and support for all your flying questions and needs.

  • Family services restroom
  • Wheelchairs
  • Family/Friend assistance to the gate and boarding plane – Escort must obtain a gate pass at the ticket counter.

Please visit the following sites for more information about special needs:

We think of what it means to be free and what it takes to maintain that freedom. We thank you for your service, your dedication and the sacrifice you and your families have made on behalf of us, our country and for Freedom.

At Appleton International Airport, families of Military may accompany their departing Military family member to the airport departure gate and remain with them until they board the aircraft.

You must contact (in person) the airline ticket counter of the airline your Military family member is using and obtain a pass that will permit you to go through the TSA security checkpoint. A Photo ID and passing through TSA security checkpoint is required.

Family members greeting Military arrivals should wait in the meet and greet area or baggage claim.

Flying with children can be a stressful event, but it can also cause needless anxiety and worry. Appleton International Airport has provided some resources below to ensure that you have a successful flying experience.

Knowing what to expect and having the proper documents will help you to be prepared for your journey. Be sure to check with your airline for their policies on flying with children.

Tips for flying with children:

  1. Check It Out. Make separate lists of “must-have” items your baby needs each day (i.e., bottles, bibs, diapers, medicine, toys, etc) and follow it when packing your carry-on.
  2. Now Hear This. Read your tot’s favorite fairy tales into an MP3 player so your voice can soothe her/him over and over again. (Bring headphones and the book to quietly follow along.)
  3. Shocking Coverup. Staying at a hotel or with tot-free friends? Pack outlet covers and drawer locks to keep curious hands from harm.
  4. Go With The Flow. Parents may carry-on “reasonable amounts” of liquid for their children, so pack a few bottles or sippers for the flight. (Avoid delays – let security agents know about your thirst quenchers at the check point).
  5. Take It Easy. Avoid stress and sore muscles by using a lightweight stroller or front carrier for extra mobility.
  6. Make Friends. Hand out cookies, treats, and disposable earplugs to anyone located within a three seat radius. They appreciate the gesture (and the free snacks).
  7. Just Ask. Need a bottle warmed? Let flight attendants know about your needs ahead of time, so your little one doesn’t raise the roof mid flight.
  8. Spit Happens. . .and it usually lands on your clothes. Parents should pack an extra outfit for themselves and little ones too.
  9. Roam Around. Tiny travelers get restless, too. When allowed by the flight crew take your baby on a tour of the cabin (it’s good to stretch your legs, too).
  10. Get Creative. Look for new ways to keep baby engaged. Barf bags make great puppets on-the-fly.

For more information please visit these websites:
Traveling with Children
Flying with Children

Outagamie County Ordinance No.: E-202-23. Animals are prohibited in the terminal, except service animals, a defined by the Air Carrier Access Act, animals used in law enforcement, or other animals with express consent of the Airport Director. Animals who are in transit are permitted to be in the terminal only if they are in a closed kennel or similar container.

Before arriving though, contact your airline to determine their policy on traveling with pets. And unless your dog is a service dog, it must be kept in an FAA/Airline approved kennel at all times when in the terminal.

For more information please visit these websites:
TSA: Traveling with Pets

FAA: Flying with Pets

Traveling with Pets – Travelsense

Tips for Traveling with Pets

ATW offers TailWaggers Doggy Daycare® drop-off and pick-up service to save travelers time!

Before you depart, Tailwaggers will pick up your dog from the airport and take him back to TailWaggers Doggy Daycare®’s Greenville location where s/he can play with human and canine friends all day long. When you return, Tailwaggers will be there with your happy and tired pup to greet you so you can be on your way home quickly and conveniently. (The ATW Airport Transfer fee is $10 each way and is available to and from TailWaggers Doggy Daycare’s Greenville/Airport location between the hours of 6a.m. to 6p.m. 7 days a week, excluding major holidays.) Click here for details.

  • How to plan and prepare for long-distance travel if you use portable oxygen
  • A complete list of oxygen policies for each specific major air, bus, train, and cruise lines so readers can research for their unique needs
  • Safety tips for using and carrying oxygen in each mode of transportation, including rental options

National Council on Aging(NCOA)

Some area residents have contacted us regarding an unusual smell emanating from our construction area at Appleton International Airport. We want to assure everyone that there is no danger from the odor, but we also want to explain the source of the smell.

What is that odor?

  • The holding ponds at Appleton International Airport contain low concentrations of propylene glycol (PG), and when it degrades, it can create an odor. Depending on weather conditions such as wind direction and velocity, air temperature and density, the location of odor may vary.

What is glycol used for?

  • PG is the main ingredient in the de-icing solution used on aircraft in winter months.

Why do airplanes need de-icing?

  • The application of de-icing fluid ensures aircraft are suitable for safe operation during the winter months and prevents accumulation of snow and ice on aircraft surfaces. The critical flight surfaces on an aircraft need to be clean and free of contaminants in preparation for take-off.

Are glycol odors harmful?

  • PG is not classified as a hazardous substance or mixture by OSHA Hazard
    Communication Standards. PG products are biodegradable and do not accumulate in the environment.
  • The Food and Drug Administration has classified PG as an additive that is recognized as safe for use in food. It is used to absorb extra water and maintain moisture in certain medicines, cosmetics, or food products.

Why can I smell odors in the spring/summer, even after all de-icing operations have stopped for the season?

  • Residual low concentrations of PG remain in the pond after the winter season and will biodegrade over time, causing potential odors during biodegradation periods in the spring and summer.

What is ATW doing about the odors in the area?

  • ATW currently has three filters in place to assist in the breakdown of PG that has been used on the airfield. We constantly evaluate additional options for the mitigation of PG.

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